For Provider Participants: Communications

Challenges in Initiating Partnerships

What is the greatest challenge that transportation providers face in establishing partnerships with VA Centers, MSOs and VSOs? What resources could be developed to help transportation prviders overcome these challenges?


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  1. Comment
    Steve Yaffe

    Please help me here - I'm not familiar with your jargon. One issue is the narrowness of the definition of the one term I recognize: VA Centers. Do those just include Veterans Affairs Hospitals? What about community-based clinics, such as the one recently relocated to Ft. Belvoir? What about social centers? Any thought to providing transportation to local qualified providers proficient in working with veterans having specific concerns - such as traumatic brain injury?

  2. Comment
    Steve Yaffe

    One other question: are policy makers in the Dept. of Veterans Affairs working toward developing partnerships with existing transportation services involved in transporting seniors, human service agency clients, or ADA paratransit - where those local services have proven records of competency?

  3. Comment

    Although it remains a challenge, I can honestly say that working with the VA Boston Trans Chief, he is very open and honest about the situation and willing to help as much as possible. It is more difficult to work with other agencies than the VA right now!

  4. Comment

    I believe awareness and education for the staff working within these facilities is the greatest challenge. I believe this is where Mobility Management can assist. Recently myself and an associate in our neighboring county presented to the social work staff for the VA in Seattle. It was well received. These staff have huge caseloads and I know their ability to investigate the many services offered throughout their region is a challenge.

  5. Comment

    My experience has been if you are not offering to provide actual transportation (trips) the VA organizaions in my region have not been very receptive to partnering.

  6. Comment

    The fact that the veterans transportation is completely volunteer run in our area, means that the coordinators really don't have the time or resources to do the 'extras' that come along with working together. Perhaps if we had some concrete benefit to bring them to the table, that benefited the volunteers directly. Even a material incentive for attending meetings could be helpful.

  7. Comment
    Community Member

    One big issue is that the Veterans organizations want only Vets to use the transportation and are not open to the idea of sharing rides on non-Veteran only vehicles. It is a very closed society and it takes a lot of effort to gain trust. It can be done though.